This will give you a feel of the context and provide both questions and options with interesting details. Paying closer attention to the environment usually helps to generate interesting options. You can also give backstory to provide emotional context and allow you to create better and more realistic options.
Making mistakes and being able to safely experience different perspectives is what makes scenario-based training so exciting. All these solutions have plenty of features and creating branching scenarios is among them. Is one better than another? If you are looking for the most easy-to-use and quick-to-start solution, iSpring Suite will suit you perfectly.
Its toolkit also includes TalkMaster, which is a specialized tool for creating communication simulations. As you can see, the hardest part of developing scenario-based learning is creating the actual scenario. For that, you may need as much as your brain, imagination, the help of SMEs, and a Word document. You heard that right, minutes. It took Mike Cerantola 3 minutes and 41 seconds to create an interactive branching scenario after all the homework was done.
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About Us. It's an email soap opera! Send an email episode each day to participants showing the results of their last decision and presenting them with another decision in the story. Have them click an HTML link in the email to register their choice -- and make them wait until the next day to see how it turns out.
You could set this up with an email auto-responder, which your marketing staff should be familiar with, although the branching could be more complex than they're used to. The email could be plain text or use HTML and images.
Use text messages to deliver one decision point a day to a mobile audience. Participants can make their choice by sending the appropriate code from their phone. Entire novels have been delivered through text message! Encourage discussion throughout the run of the soap opera. For example, you could set up a discussion forum, assign some people to add posts to keep it lively, and include links to it in the emails or text messages. Have the scenario play out in real time: If you want people to practice making decisions in a process that plays out over weeks, and the passage of time is important, you could insert realistic delays between the decision points.
You could send emails from scenario characters or other messages that provide the same kind of information that people would receive if this were a real situation, or remind them to perform the same monitoring that they would need to do in real life so they can make a good decision at the next point.
Audio and video Are podcasts popular in your organization? Record an audio file of each decision point and its options. When participants click a link to choose an option, they receive the file for the next decision point, either immediately or after a realistic lapse of time.
You might use participants' colleagues as actors in the scenario to increase its appeal. Create a branching video story: Create a separate video for each decision point, and then use YouTube's annotations feature to link to each option at the end of the video. Here's an example. If you can't use YouTube, this tool designed for marketers might work for you. A sandbox or test environment for your customer service software is also useful.
This allows agents to use the software freely during training, without disrupting actual customer records. Many video conferencing platforms such as Zoom, Teams, and Skype make this quite easy. Looking to get started with scenario-based training in your organization? ProcedureFlow can help. Get started with a demo here. Why does brain lock happen? What is scenario-based training?
Why is scenario-based training so effective? How do you implement scenario-based training? They often fail and they learn by reflection, becoming much better at the judgements they make next time, even though next time the environment and the scenarios presented are different. After completing a few exercises, they build their own view of the patterns that are evident and are able to move into a new scenario with confidence even if the environment and scenario is radically different.
The scenario based training of the military is much more reflective of how we learn in life. We make mistake after mistake and find our own patterns of action and reaction and make better judgements as we gain more experience. We become wise and can anticipate reactions to stimuli and act with that in mind. The most obvious opportunity for scenario based training in corporate life is structured on-the-job training. A combination of classroom drilling on skills and structured long term projects utilising cross functional teams over say, twelve months, to practise the skills, delivers benefits to the organisation and reinforces the skills learnt in the classroom.
Smaller projects, combined with classroom training, will still significantly improve learning retention and application. E-learning and board games where participants are thrust into life-like scenarios using video and audio that require them to make real life decisions and take real life risks without much preparation is a great way to cheaply get the benefits of scenario based training.
Learning on reflection before plunging into the next scenario helps to build the patterns in the participants?
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